Shipping policy
Shipping Policy
Silpaz ships from the United States to the countries listed below. Everything on this page — processing times, delivery estimates and shipping rates — matches exactly what you will see at checkout.
Processing time
Orders are processed and dispatched within 1–3 business days of successful payment. Most orders leave our facility the same or next business day. Orders placed on weekends or US public holidays are processed on the next business day.
Where we ship
| Destination | Currency | Standard delivery | Express delivery |
|---|---|---|---|
| United States | USD | 5–12 business days | 2–5 business days |
| United Kingdom | GBP | 7–14 business days | 3–6 business days |
| Canada | CAD | 7–14 business days | 3–6 business days |
| European Union | EUR | 8–18 business days | 5–10 business days |
| Australia | AUD | 10–20 business days | 6–12 business days |
We do not currently ship outside these countries. If your country is not listed, the checkout will not accept your address.
Shipping rates
| Destination | Standard shipping | Insured Express Shipping |
|---|---|---|
| United States | Free on every order | $4.99 USD |
| United Kingdom | Free on every order | £4.99 GBP |
| Canada | Free on every order | $4.99 CAD |
| European Union | Free on every order | €4.99 EUR |
| Australia | Free on every order | $4.99 AUD |
Standard shipping is free on every order, with no minimum spend. Insured Express Shipping is an optional upgrade with faster delivery and full transit insurance. The exact shipping cost for your order is always shown before you pay — nothing is added afterwards.
Tracking
A tracking number is emailed to you as soon as your order ships. If you cannot find it, check your spam folder before contacting us. Tracking can take up to 48 hours to show its first scan.
Customs, duties and import taxes
Prices shown on our website do not include customs duties, import taxes or handling fees charged by the destination country. For orders outside the United States, these charges are the buyer's responsibility and are collected by the carrier or customs authority on delivery. We cannot calculate or refund them.
Order changes and cancellations
Email support@silpaz.com as soon as possible, from the same email address you used at checkout, and include your order number. Because we dispatch quickly, we can only change or cancel orders that have not yet shipped. Once shipped, we will help you through our Refund Policy instead.
Delays, lost and damaged parcels
Delivery estimates are estimates, not guarantees, and may be affected by customs processing, carrier delays, weather or peak periods such as Black Friday and the holiday season.
If your tracking has not updated for 10 business days, or your parcel arrives damaged, email support@silpaz.com with your order number and photos where relevant. We will open an investigation with the carrier and replace or refund the order at our cost once it is confirmed lost or damaged in transit.
Incorrect addresses
Please double-check your delivery address at checkout. Parcels returned to us because of an incomplete or incorrect address can be reshipped once you cover the new shipping cost.
Contact
SELLER SPRINT LLC (trading as Silpaz)
1208 Corte Cielo
San Marcos, CA 92069
United States
Phone: +1 760-909-8686
Email: support@silpaz.com
Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
We reply to every email within 24 hours on weekdays.