Frequently Asked Questions
How do I choose the right size?
Each product page has a full size chart plus the height, weight and size worn in the photos. If you are between sizes on shorts, we recommend sizing down — our waistbands have stretch. Still unsure? Email support@silpaz.com with your measurements and we will recommend a size.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times depend on your destination and the shipping method you choose at checkout — full details and current rates are on our Shipping Policy page. You will receive a tracking number by email as soon as your parcel ships.
Which countries do you ship to?
The countries we currently ship to, along with their delivery estimates, are listed on the Shipping Policy page. You can also use the country selector in the footer to see prices in your local currency.
How much is shipping?
Shipping is free on qualifying orders — the threshold for your country is shown at checkout and on the Shipping Policy page. Below that threshold, the exact cost is calculated at checkout before you pay.
Will I pay customs or import duties?
For international orders, any customs duties, taxes or import fees charged by your country are the buyer's responsibility. These are not included in the price you pay us.
Can I return or exchange an item?
Yes. You have 30 days from delivery to request a return or exchange. Items must be unused, unworn, in original condition with tags attached and in their original packaging. Email support@silpaz.com with your order number and we will send you return instructions. Full terms are on our Refund Policy page.
Who pays for return shipping?
Return shipping is paid by the customer unless the item arrived damaged, faulty or incorrect — in that case we cover it. Original shipping fees are non-refundable.
How long do refunds take?
Once we receive and inspect your return, your refund goes back to the original payment method. Allow 5–10 business days for it to appear on your bank or card statement.
Can I cancel or change my order?
Email support@silpaz.com as soon as possible from the same address you used at checkout. We can only cancel or change orders that have not shipped yet. Once shipped, we will help you through the return process instead.
Where is my order?
Your tracking number is emailed to you the moment your order ships — check your spam folder if you cannot find it. If tracking has not updated for several days, email us and we will chase the carrier for you.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely by Shopify Payments — we never see or store your card details.
How do I contact you?
Call us on +1 760-909-8686, email support@silpaz.com, or use the form on our Contact page. Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time) and we reply to every message within 24 hours on weekdays.
Silpaz is the trading name of SELLER SPRINT LLC, 1208 Corte Cielo, San Marcos, CA 92069, United States.