Track Your Order

Enter the tracking number from your shipping confirmation email in the box below to see the latest status of your parcel.

Where do I find my tracking number?

We email it to you as soon as your order leaves our facility — check the email titled "Your order is on the way". If you cannot find it, check your spam or promotions folder before contacting us.

How long until tracking updates?

Orders are processed and dispatched within 1–3 business days of payment. After that, tracking can take up to 48 hours to show its first carrier scan, and it will not update every day while the parcel is in transit. Full delivery estimates for your country are on our Shipping Policy page.

My tracking has not moved

If tracking has not updated for 10 business days, or your parcel arrives damaged, email us with your order number and we will open an investigation with the carrier and replace or refund the order at our cost once it is confirmed lost or damaged in transit.

Need help?

SELLER SPRINT LLC (trading as Silpaz)
1208 Corte Cielo, San Marcos, CA 92069, United States

Phone: +1 760-909-8686
Email: support@silpaz.com
Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)

We reply to every email within 24 hours on weekdays.