Payment Policy

Payment Policy

This page explains how payments work at Silpaz — which methods we accept, when you are charged, and what to do if a payment fails. The payment options listed here are exactly the ones you will see at checkout.

Payment methods we accept

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club
  • Digital wallets: Shop Pay, Apple Pay, Google Pay
  • PayPal
  • Bancontact (Belgium)

The methods available to you at checkout depend on your country and your device. If a method is not shown on your checkout page, it is not available for your order. We do not accept cash, cheques, bank transfers, cryptocurrency or cash on delivery.

Secure payment processing

All payments are processed by Shopify Payments and by the wallet or gateway you choose. Silpaz never sees or stores your full card number, expiry date or security code. Card data is encrypted in transit with TLS and handled in line with the Payment Card Industry Data Security Standard (PCI-DSS).

When you are charged

Your payment is authorised and captured when you place the order — not when it ships. You will receive an order confirmation email immediately. If your card is authorised but the order cannot be fulfilled, we refund the full amount to the original payment method.

Currency

Prices are shown and charged in the currency of the country you select in the footer: USD (United States), GBP (United Kingdom), CAD (Canada), EUR (European Union) or AUD (Australia). The total shown on the final checkout page is the amount that will be charged. Your bank or card issuer may apply its own currency conversion or foreign transaction fee — that fee comes from them, not from us.

Taxes, customs and duties

Any applicable sales tax or VAT is calculated and shown at checkout before you pay. For orders delivered outside the United States, customs duties and import taxes charged by the destination country are the buyer's responsibility and are collected by the carrier or customs authority on delivery. See our Shipping Policy for details.

If your payment is declined

Declines come from your bank or card issuer, not from us, and we are not told the reason. Please check that the card number, expiry date, security code and billing address match your bank's records exactly, and that the card is authorised for international and online purchases. If it still fails, try another payment method or contact your bank. Pending authorisations from a failed attempt are released by your bank automatically, usually within 5–10 business days.

Refunds

Refunds are always issued to the original payment method — we cannot refund to a different card or account. Approved refunds are processed within 2 business days of us receiving and inspecting your return, and your bank typically takes a further 5–10 business days to show it on your statement. Full terms are in our Refund & Return Policy.

Order changes and cancellations

Email us as soon as possible with your order number. We can only change or cancel an order that has not yet shipped. Once it has shipped, our Refund & Return Policy applies instead.

Fraud prevention

Orders are screened for fraud. We may ask you to confirm your identity or the billing address on your card before we ship, and we reserve the right to cancel and fully refund any order we cannot verify.

Contact

SELLER SPRINT LLC (trading as Silpaz)
1208 Corte Cielo
San Marcos, CA 92069
United States

Phone: +1 760-909-8686
Email: support@silpaz.com
Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)

We reply to every email within 24 hours on weekdays.